Processing Time:

Orders are typically processed within 2-3 business days, excluding weekends and holidays. Please allow for this processing time before your order ships.

Shipping Times:

Standard shipping within Australia typically takes 3-10 business days. Express postage is available for faster delivery.

Shipping Costs:

Shipping costs are calculated based on the weight and destination of your order. The exact shipping cost will be displayed during the checkout process.

Order Tracking:

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the progress of your delivery.

Returns and Exchanges:

If you are not entirely satisfied with your purchase, we offer a 30 day return policy. To be eligible for a return, your item must be unused and in the same condition in which you received it.

Initiating a Return:

To initiate a return or exchange, please contact us via email at yallingupzinc@gmail.com. We will provide you with instructions on how to return your item.

Return Shipping:

You will be responsible for the cost of return shipping unless the return is due to an error on our part.

Refunds:

Once your return is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges:

We offer exchanges for damaged or defective items. If you need to exchange an item, please contact us at yallingupzinc@gmail.com for assistance.

LOCAL PICK-UP :
Local pickup is available to customers collecting in theYallingup–Dunsborough area only. Please select this option only if you can collect your order in person.
We’ll contact you with pickup details when your order is ready.